TenoBet Casino Privacy Policy

At TenoBet Casino, we are deeply committed to protecting the personal data of everyone who visits and uses our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you access our services at teno.bet. We operate under the legal framework established by our licensing authority and applicable data protection regulations. By using our platform, you acknowledge that you have read and understood this policy. If you have any questions about how we handle your data, we encourage you to contact our support team at any time.

1. Who We Are

Here at TenoBet, we operate as an online casino and sports betting platform managed by Softon LTD, with the gaming licence held by Rabocse S.R.L. (registration number 3-102-904216, incorporated in Costa Rica) under the Government of Anjouan. Our TenoBet Casino platform offers a wide range of services including slots, live casino, table games, jackpots, and sports betting. We are the data controller responsible for the personal information you provide when you register, log in, or otherwise interact with our services.

2. Information We Collect

We collect several categories of personal data when you use our platform. This data is necessary for us to provide our services, process transactions, and maintain a safe and compliant gaming environment at TenoBet Casino. The types of information we may collect include:

• Full name, date of birth, and contact details (email address, phone number)
• Billing address and country of residence
• Government-issued identification documents for KYC verification purposes
• Payment information, including bank account details, card numbers (partially masked), and e-wallet identifiers
• Login credentials and account activity, including your TenoBet login history
• Device information such as IP address, browser type, and operating system
• Gaming behaviour, transaction history, and bonus usage (including TenoBet bonus activity and tenobet withdrawal records)
• Communications you send to our customer support team

3. How We Use Your Information

We use the data we collect to deliver and improve our services across the TenoBet Casino online platform. Our primary purposes for processing your data are as follows:

• To create and manage your account and verify your identity through our KYC process
• To process deposits and withdrawals, including tenobet withdrawal requests made through your account
• To provide personalised gaming experiences, bonuses, and offers relevant to your activity
• To ensure compliance with anti-money laundering (AML) and responsible gaming obligations
• To send you service-related communications, promotional offers (where consent is given), and important account notifications
• To detect and prevent fraud, cheating, and any activities that violate our terms of service
• To conduct internal analytics and improve our TenoBet Casino online platform performance

4. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contract performance – Processing is necessary for us to fulfil our obligations under the user agreement you enter into when registering at our TenoBet online casino.
• Legal obligation – We are required by law and our licence conditions to verify your identity, retain transaction records, and report suspicious activity.
• Legitimate interests – We may process your data where it serves our legitimate business interests, such as fraud prevention and service optimisation, provided these interests do not override your rights.
• Consent – Where we send marketing communications or use non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

Our TenoBet Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. When you first visit teno.bet, we present you with a cookie consent notice. The categories of cookies we use include:

• Essential cookies – Required for the site to function properly, including maintaining your session when you complete the TenoBet login process.
• Performance cookies – Help us understand how users navigate our platform so we can improve functionality.
• Functional cookies – Remember your preferences such as language and currency settings.
• Marketing cookies – Used to display relevant promotional content relating to TenoBet Casino bonuses and offers, subject to your consent.

You can manage or withdraw your cookie preferences at any time through your browser settings or our on-site cookie manager. Please note that disabling essential cookies may affect your ability to use certain features of our teno bet online casino.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners and service providers who assist us in operating our TenoBet Casino platform. These include:

• Payment processors and financial institutions that handle your deposits and withdrawals
• Identity verification and KYC service providers
• Game software providers such as Pragmatic Play, NetEnt, Microgaming, Play'n GO, and others integrated into our platform
• Analytics and fraud prevention services
• Regulatory authorities and law enforcement agencies where we are legally required to disclose information

All third parties we engage are contractually bound to handle your data securely and only for the specified purposes. We at TenoBet do not authorise any third party to use your data for their own marketing purposes without your prior consent.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our licence obligations. In most cases, financial and identity records are retained for a minimum of five years following account closure. After the applicable retention period, we securely delete or anonymise your data in accordance with our internal data management procedures.

8. Your Rights

As a user of our TenoBet Casino services, you have a number of rights regarding your personal data. Depending on your jurisdiction, these may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request erasure of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to data portability — receiving your data in a structured, machine-readable format
• The right to withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team via the 24/7 live chat available on our platform or by email. We will respond to all verified requests within the timeframe required by applicable law.

9. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our TenoBet Casino platform uses SSL encryption for all data transmissions, and access to personal data is restricted to authorised personnel only. We regularly review and update our security practices to address emerging threats. While we take every reasonable precaution, no online transmission is ever entirely risk-free, and we encourage you to keep your account credentials confidential.

10. Responsible Gaming and Data

At TenoBet, we take responsible gaming seriously. Some of the data we collect — including your betting patterns, deposit frequency, and session duration — may be used by our responsible gaming tools to identify signs of problematic gambling behaviour. This processing is carried out in your interest and in compliance with our licence obligations. If you wish to use self-exclusion tools or set deposit limits, you can do so through your account settings at any time.

11. Restricted Jurisdictions

Our services are not available to residents of FATF-blacklisted or internationally sanctioned jurisdictions, including but not limited to Iran and North Korea. We do not knowingly collect or process personal data from individuals located in these regions. If we become aware that such data has been collected, we will take immediate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a notice displayed on our TenoBet Casino platform. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at TenoBet Casino, please reach out to us through our 24/7 live chat support or via email. Our team is available around the clock and supports all languages to ensure you receive the assistance you need. We are committed to addressing all privacy-related enquiries promptly and transparently.